Customer service
When you purchase a piece of jewelry and it turns out to be defective or damaged after purchase, it is essential to provide quality after-sales service to resolve the problem satisfactorily.
1
Your jewelry is defective
Contact us quickly, with your proof of purchase. If it is found to be a manufacturing defect, we will repair or replace it.
2
Your jewelry is broken
Our jewelry loves to be worn. If you accidentally break them, contact us quickly with your proof of purchase so that we can assess the amount of the repair, and thus allow you to recover it quickly (at the store, or by post)
3
Your jewelry requires resizing
Bodies evolve. If your jewelry becomes too big or too small, we can resize it. It is free when it does not require adding an element, otherwise, we will communicate the price to you if necessary.